Jawatan Kosong Perbadanan Bekalan Air Pulau Pinang (PBA) - 1 Jun 2013

Water is a precious commodity which is essential for life. At Perbadanan Bekalan Air Pulau Pinang Sdn Bhd (PBAPP), we consider continuous good water supply to be our key corporate social responsibility. We are committed to continuous improvement in support of sustainable development and a green environment.

Our mission is to serve as a leading organisation in water supply. Join us for a rewarding career and take on challenges in the water supply industry positively, proactively and productively.

CUSTOMER RELATIONS / MANAGEMENT OFFICER
Penang

Responsibilities:

-Ensure accomplishment of First Contact Resolution target by resolving all customer issues within the SLA
-Maintain Customer Satisfaction in all customer handling by ensuring closure in every customer issue
-Ensure the working standard as per required by the Company Standards
-Ensure all duties are completed within the specified timeline
-Ensure conducive and safe working environment by constant monitoring of all the surroundings
-To perform any other duties assigned by the Superior from time to time

Requirements:

-SPM with good results in English and Bahasa Melayu/ Diploma holders are preferable  or equivalent qualification (approved by MQA)
-At least three (3) years working experience in handling customer or in a public/ service related positions is an added advantage
-Computer literate in Microsoft Office applications
-Proficient in both written and spoken Bahasa Malaysia and English
-Must possess good listening skills, good communication and interpersonal skills
-Possess supervisory, analytical and problem solving skills
-Positive attitude, highly initiative and able to work independently with minimum supervision
-High integrity, discreet and able to maintain confidentiality
-Willing to work on shift duty
-Applicants should be Malaysian citizens or hold relevant residence status

CLICK HERE FOR MORE DETAIL AND APPLY ONLINE

Closing Date : 1 Jun 2013
Location: Pulau Pinang
Sector: GLC

Tweet