Job Vacancy at OPUSIT Services Malaysia - 30 April 2013

OPUSIT Services (M) is a leading premier Outsourcing services company in the region. With our company's headquarters in Singapore, we strive to be the preferred outsourcing business partner of all our clients across the Asian Pacific region. Our large customer base across all industry sectors is a strong testimony of our high level of quality and committed services to our customers. With this we take pride in providing "Innovative, Cost-Effective, and Value-Added" outsourcing services.

Customer Care Specialist
Selangor

Responsibilities:

• Handle inbound and outbound calls plus providing Product advice to end users
• Provide excellent customer service via good phone etiquette and maintain a high level of services and professionalism at all time
• Experience in general technical trouble-shooting on I.T. products , Mobile Gadgets, Home Appliances, Peripherals, Audio Video products or in Helpdesk support equivalent
• Escalation of technical request to Level Two and higher Support Teams
• Working closely with Product specialist(s) in resolving customer reported issues
• Creating appointment on behalf of customer with in-house onsite support teams
• Follow up customer calls where necessary
• Generate and compile call reports
• Ability to work under pressure with attributes of being a target driven individual and goal oriented team player

Requirements:

• Candidate must possess at least SPM/STPM or Diploma or Degree (good to have), any field.
• At least 1-3 years’ experience in Contact Centre/Helpdesk environment.
• Good communication skills in English, and/or Bahasa Melayu and/or Mandarin (or any other dialects, not compulsory).
• Preferably Junior Executives specializing in Helpdesk/Call-Centre/Customer Service or equivalent.
• Work location at PJ area.
• Working hours as stated, 8am – 5pm, 9am – 6pm & 10am – 8pm (Mon to Sun on rotation).
• One (1) year contract with option to convert as Regular employee.
• 10 contractual positions available immediately for hire.
• Fresh graduates or Entry level applicants are encouraged to apply.

Interested applicants, please email your updated resume in MS Word format to HR Department (recruitment@opusit.com.my), stating your availability, current and expected salaries.

We regret that only shortlisted candidates will be notified. 

Closing Date: 30th April 2013 

Sector: Private 

Location: Selangor

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